FAQ- Ishiuchi-maruyama Pension La Famille Nakakaku

FAQ

What time is check-in and check-out? Is there a closing time?: Check-in time is from 15:00 to 21:00. (Please contact us in advance). We have a curfew.
I want to go for skiing as soon as possible after arriving. Can you keep my luggage?: Yes, we have luggage storage service till 16:30. (However, please refrain from your avalables)
The service is available from 9:00.
Can you keep my luggage after my check-out?: Yes, your luggage can be kept at our luggage storage area. (However, please refrain from your avalables)
Can you ship my luggage?: We would like to recommend round-trip service of Kuroneko Yamato. You can also have your luggage picked up from our Ryokan when you return home.

I want to go by Shinkaisen. Do you have pick-up service from Echigo Yuzawa station?: Yes,w e have. ＜Driving hours are 9:00～10:30 and 15:00～16:30＞
Please make a booking by phone(japanese language only) or Email at least 2 days in advance (more than 2 persons)
Ishiuchi-Maruyama’ｓ free shuttle bus information≫
Where is the pick-up platform at Echigo Yuzawa station?: Please turn left at Echigo Yuzawa station East East Exit, and you will see “Ishiuchi pick-up parking lot（石打送迎駐車場）”.
A silver-gray 28-seater bus will pick you up.
I want to go by car. Is there any parking lot?: Yes, it takes you 5 mins to walk to a parking lot for mid-size cars. It costs ¥1,500 per day at the parking lot of Ishiuchi Maruyama Ski Resort. (The service is free in green seasons)※It is free to enter if you only unload your luggage.
For more details, please refer to Access page.

What payment methods are available?: Advance payment by credit card is required for online accommodation reservations.
For food and beverage charges, rental fees, and other on-site expenses, you can pay by cash, credit card, electronic money, or QR code payment.
For more details, please refer to Accommodation plan.
Is there any cancellation fee?: You will be charged a cancellation fee according to our cancellation policy, depending to the number of days up to the scheduled date.
For more details, please refer to Accommodation plan.
Do you have rental service?: Rental service is available at a discount at “Kamikiya（かみきや）” next to our Ryokan.Tel.025-783-3422
There is also rental service of High-end model itemms at newly built“Resort center” which locates right behind our Pension.
For more details, please refer to Resort center site.
Do you sell lift ticket?: Please select the plan that includes a lift ticket when making your reservation. We cannot accept requests on the day of your visit.

How can I make a reservation?: Please make your reservation through our online reservation system.
【Important】Please make a separate reservation for each person making the payment.
If you are staying with multiple families or groups, please make a separate reservation for each person who will be making the payment. If one person is making the payment for multiple families, please make separate reservations for each family. Please enter the names of the accompanying family members or groups in the remarks field.